If you forget (or lost) access to your account, please try as follows:  

1) Guest Player 

** If your account is a Guest status, it means it is not connected to Facebook yet.  

▶ Please contact us with information below

- User ID:

- Current Nickname:

- Registered email:

- Screenshot of Google Play/App Store Invoice:

◎ You may find your User ID by tapping the Gear icon on the upper right-hand corner of the screen > then tap "Settings"

◎ If you are Android user
Send email with the ORDER numbers of the last one or two purchased items : This is so far the best option that we can help quickly, so please give us order number based on your platform.  

"GPA.XXXX-XXXX-XXXX-XXXXX" (GPA.4-4-4-5)  

◎ If you are iOS users :: Give us your Apple ID 

To find your App Store invoice, you may refer to the following instructions below to see your purchase history:

1. Go to reportaproblem.apple.com.

2. Sign in with your Apple ID and password.

3. A list of your recent purchases appears. Tap your most recent purchase.

4. Screenshot your latest purchase in the House of Blackjack, House of Poker, or House of Slots.

For more information please refer to this link:

https://support.apple.com/en-us/HT204088

2) Facebook/Google Log-in Player

  ▶ If you already linked the account to Facebook/Google, your account will automatically be recovered when you log in.